Patient-Centered Design: Core Values in Health Care


Jaime Thompson
Eric Meyer
Kate Brigham
Toni Pashley
Catherine Rose

Eric’s story is crushing and his crisis experience in a digital context clearly demonstrates the inability for so many mobile interactions to help in moments of crisis.

Web design has trained us as users to ignore everything in a sidebar

“You don’t get to decide what your users will want to do on mobile. They do.” Karen McGrane

We are designing for the plantonic ideal of the user.

We need to design for someone in crisis. Your soothing copy is creating barriers to the audiences you serve.

There lacks no path for critical users.

You need to create contexts for the crisis user.

How do we move from terrified to terrific? – GE Imaging division

Eric’s story is truly unrelenting, but his story can teach us about how to develop better emergency medical interactions for people in crisis.

KB – Patients Like Me

A journey can trump the medical crisis.

We have so many tools with eCare and they can greatly ease peace of mind.

We need to put more control in the patients hands even if that’s less control for the doctors/hospitals.

A diagnosis may be the arch of your story, but there is so much to be empathetic about after that diagnosis.

You cannot record your doctor’s visit but how can we capture what we hear, but may not be able to process.

How do you design for and be empathetic for a future you may never have?

Sites may need to help audiences feel less alone.

So valuable to design for experiences where folks can accept the new normal and think of themselves  less of a patient and more as a human.

People are more willing to share data if it is going to a greater good.